CASONI INTERNATIONAL HOTELS RULES AND MANAGEMENT POLICIES
(Terms & Conditions)
In Order to make your stay as pleasant as possible, the Hotel Management requests your co-operation in observing the following agreement between the Guest and CASONI INT’L HOTELS LTD under which rooms are permitted for use by the guest(s):
| Check-in | 1500 – 2200 hours |
| Check-out | 1100 hours |
| Flexible Check-in & Check-out | For Executive Business privilege guests and guests staying at OUR SUITES, a flexible (24 hours) check-in and check-out policy, subject to availability, applies. |
| Rates Policy | The room tariff includes lodging and breakfast, but any discount on the room rates disqualifies the guest from breakfast unless otherwise decided by the management. Additional meals, amenities and services are available at extra costs. Guest registration forms must be signed on arrival before check-in. |
| Hotel Services | All information can be obtained at the Front Office |
| Breakfast Pricing | Buffet or plated breakfast at Restaurant is included in the room rate. (NOTE: Buffet is for group of 10 and above) |
| Breakfast & Room Service | Buffet breakfast: from 0700 to 1000 hours. In-room breakfast: from 0600 to 1100 hours. Room Service: 24 hours. Meals and beverages served in rooms will be charged according to the Room Service pricelist provided in rooms. |
| Day Use | Day use of rooms is between 1000 and 1800 hours. Maximum duration of stay is eight (8) hours. A tariff in the amount of 70% of the applicable room rate applies. |
| Housekeeping Services | Room cleaning shall be performed from 0800 – 1500 hours. If the Guest requires a specific time for room cleaning, the arrangements should be made at the Front Office. |
| Child Policy | A maximum of two children under the age of 12 is allowed to share the room without additional charges using existing bedding (in selected rooms). |
| Infant Bed/Baby Cot Hire | Complimentary upon request (subject to availability). |
| Pet Policy | Casoni Int’l Hotels Ltd does not allow pet in all our rooms |
| Airport Shuttle | Please contact the Front Office to arrange for airport shuttle service or airport pick-up at special rates. |
| Parking | Parking space for not more than one car is available for every guest |
| Payment Types | Casoni Int’l Hotels Ltd accepts Visa, MasterCard and electronic money transfers. Evidence of payments must be presented upon check-in |
| Accessibility | The Hotel is elderly-friendly. Children/teenagers below the age of 18 are also allowed, but only with their parent(s) or guardian(s) |
| Smoking Rooms | Casoni Int’l Hotels Ltd has dedicated rooms for smoking guests. Please specify on arrival. |
| Deposit Policy | Guests who wish to make a reservation at Casoni Int’l Hotels Ltd must make a deposit of 50% of the total amount to confirm the reservation. The deposit can be paid by credit card, money transfer, bank deposit or cash. The balance shall be paid on arrival. For Corporate or Group guests, the balance shall be charged according to the terms set in the Corporate or Group Contract and/or Offer. |
| Cancellation/No-Show | Reservations cancelled seven (7) days before the check-in date attract only 20% of the total amount of the room rate whereas cancellations between six (6) days to one (1) day before check-in date attract 50% of the total amount of the rooms booked. Cancellations on the check-in date or not showing up on the check-in date shall attract 100% of full payment of the total amount of rooms booked for that day. |
HOTEL RULES AND MANAGEMENT POLICIES ON GUEST CHECK-IN/OUT
In Order to make your stay as pleasant as possible, the Hotel Management requests your co-operation in observing the following agreement between the Guest and Casoni Int’l Hotels Ltd under which rooms are permitted for use by the guest(s):
1. Tariff
The room tariff includes lodging and breakfast, but any discount on the room rates disqualifies the guest from breakfast unless otherwise decided by the management. Additional meals, amenities and services are available at extra costs. Guest registration forms must be signed on arrival before check-in.
2. Settlement of Bills
All bills must be signed personally for services rendered. Bills shall be settled at check-out or can be settled on presentation.
3. Company’s Lien On Guest’s Luggage and Belongings
In the case of default in payment of dues by a guest, Casoni Int’l Hotels Ltd shall have a lien on their luggage and belongings, and be entitled to detain the same and to sell such property at any time without reference to the Guest. The net sale proceeds will be appropriated towards the amount due by the Guest without prejudice to Casoni Int’l Hotels Ltd’s rights to adopt such further recovery proceedings as may be required.
4. Check-in
Check-in time is 1500 – 2200 hours. Guest registration forms must be signed on arrivals. ID cards or Passports are presented upon Check-in. These documents will be scanned and returned. Upon arrival, all guests must provide a guarantee of payment at the Front Office for his/her stay.
5. Personal Data Use
The Guest agrees and consents that Casoni Int’l Hotels Ltd may process (photocopy/scan) his/her personal documents in order to register him/her as a guest of the Hotel. The Guest may, at his/her own discretion, decide to register through fingerprint in which case he/she additionally agrees to the processing of such data accordingly.
6. Departure
Check out time is 1100 hours. Kindly inform the Front Office if you wish to retain your room beyond this time. Extension will be given depending on availability. If the room is available, normal tariff will be charged. If the Guest fails to vacate the room on expiry, the Hotel Management shall have the right to remove the Guest and his/her belongings from the room occupied by the Guest.
7. Day Use
Day use of rooms is between 1000 and 1800 hours. Maximum duration of stay is eight (8) hours. A tariff in the amount of 70% of the applicable room rate applies.
8. Housekeeping Service
Room cleaning shall be performed from 0800 – 1500 hours. If the Guest requires a specific time for room cleaning, the arrangements should be made at the Front Office.
9. “Do not disturb” Sign
All of our rooms are equipped with the “Do not disturb”. When the red card is placed on the outside, housekeepers are not required to disturb you for cleaning. Kindly place the green card to notify the housekeepers to come and clean your room provided it is still within the cleaning period, or otherwise make special arrangement for your room cleaning
10. Luggage Storage
Subject to availability of the storage space, the Guest can store his/her luggage in the luggage room at the Guest’s sole risk as to loss or damage from any cause. Luggage may not be stored for a period of over three (3) days. Luggage may be stored for longer periods of times at a fee. Please check availability of storage space and tariffs with the Front Office.
11. Guest’s Belongings
Guests are given a key card upon registration, and are particularly requested to lock the door of their rooms when going out or going to bed. For the convenience of guests, safes are provided in the room to store any valuables. Additionally, a safety deposit box is available at the Front Office. Guests are kindly requested to deposit all their valuables in the in-room safe or safety deposit box at the Front Office.
Casoni Int’l Hotels Ltd will not in any way whatsoever be responsible for any loss and or damage to the Guest’s belongings from either the Hotel room or safe or any other part of the Hotel for any cause whatsoever, including theft.
12. Visitors
Guests may have visitors in their rooms which must be registered at the Front Office. Visits are allowed until 2200 hours. Casoni Int’l Hotels Ltd does not allow more than two (2) visitors in a room. You may use the restaurant or the pool area in such case.
13. Hazardous Goods
Weapons, explosives, inflammable objects and materials or other dangerous chemicals or goods of hazardous nature are strictly prohibited in the Hotel premises.
The Guest shall be solely liable and responsible to Casoni Int’l Hotels Ltd, other guests, invitees, visitors, and personnel for all loss financial or otherwise and damage that may be caused by such articles or as a result of the Guest’s own negligence and non-observance of such rules and instructions.
14. Fire Alarm
In case of fire alarm, please follow the instructions detailed in the evacuation plan attached at the inside of your main room door.
15. Damage to Property
Guests will be held responsible for any loss or damage to Casoni Int’l Hotels Ltd property caused by themselves, their guests or any person for whom they are responsible.
In case of damage caused to the Hotel by the Guest, the Guest is due to cover the costs of all the damages caused to the Hotel.
16. Guest Complaints
Guests shall address all their complaints at the Front Office or request to see the supervisor/manager if necessary.
17. Hotel Management’s Rights
It is agreed that the Guest will conduct themselves in a respectable manner, and not provide or exhibit any form of disturbances to other guests, and will not cause any nuisance or annoyance within the Hotel premises.
In case of breach of Hotel Rules and Management Policies by the Guest, the Hotel Management has the right to request any guest to vacate his/her room or other areas of the Hotel forthwith, without previous notice and without assigning any reason whatsoever, and the Guest shall be bound to vacate when requested to do so. In case of such a default, the Hotel Management has the right to remove luggage and belongings from the room occupied by the Guest.
19. Government rules and regulations and application of laws
Guests are requested to observe, abide by, conform to and be bound by all applicable acts and laws and Government rules and regulations of the Federal Republic of Nigeria and that of River State Government.
The Hotel Management reserves the right to add to, or alter or amend any of the above Terms, Conditions and Rules.
Thank you.